Sue’s Flowers of York, Wedding service 4 Toby Ct YO32 5BD

Name: Louielou
Rating: 1
Review: I told Sue I will be writing a review based on my experience.

Disgusting vile business, horrible business owners and I do not recommend!

On their website, they advertise lovely flowers to which I purchased Button Holes (Royal Blue) this was for a ceremony which has a colour theme so it was important I got the right colour.

I can not complain about customer service at the start as I had a query regarding the order which I emailed of the night time and they responded in a timely manner, practically the next morning. Delivery was very quick, so again can not complain about this either.

Unfortunately the issue started when we opened the box, the colour we ordered on the website was not the same colour that arrived. The flowers that arrived looked a different shade of blue and again was not what we originally ordered from the website. See pictures attached! Unless I am going colour blind you can clearly see these are two different shades of blue.

When I emailed with pictures attached, surprise, surprise they did not respond. I had to raise this as a dispute to which I had a snotty response “if I am not happy then I can send the box back to get a refund”. No apology, no explanation, literally nothing.

After exchanging messages and telling them they can keep the money as I will write a review, they felt to tell me that they was rushing and put the flowers in the box because I said it was for a funeral.

It does not matter how many years Sues Flowers of York has been running. This business will eventually run to the ground because people will have the common sense to purchase flowers elsewhere. I would not be surprised if other customers experienced this, if you have please submit your experience so others are aware to steer clear. I am all happy to support small businesses but the customer service was lacking for me, along with the snotty response made me write the review.

Should anyone buy flowers from this website do so, but be warned when they arrive and it is not what you paid for. My advice, pay through PayPal so that you can raise a dispute.

On that note, I purchased more flowers as we needed more and I highly recommend Petals Polly Flowers.
The box arrived with a fragile sticker taped around it, lovely floral wrapping paper inside to protect the flowers that you can re-use as a gift and the flowers was of better quality.

You’re welcome!

It is not required for the owner to respond!
Date: a year ago